Historically technology teams were given tasks to complete with little understanding of the why (what kpi’s) and almost no visibility into the outcomes. In some cases product teams couldn’t even articulate the specific kpi’s that feature y or rewrite x would deliver. Effectively everyone was flying blind.
Listen into a discussion with Cerner how they moved their team towards modern software development and operations, along with the huge impact on how teams thought about the customer experience. It started with visibility.